Política de envío

At Matriskin, we are committed to delivering your skincare products quickly, securely, and directly from our official manufacturing facilities in France. All orders are shipped using premium courier services to ensure the highest level of reliability and care.

Processing Time

Orders are typically processed within 1–2 business days. During peak periods or product launches, handling times may be slightly longer. You will receive a shipping confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

We work with a selection of trusted premium couriers. Delivery times vary depending on your location:

  • France & EU: usually 2–5 business days

  • International: usually 5–10 business days (depending on customs clearance and courier availability)

Please note that delivery times are estimates and may be affected by external factors such as customs procedures or seasonal demand.

Customs, Duties & VAT

For orders shipped outside the European Union, customers are responsible for paying any applicable customs duties, taxes, or import fees. These charges are not included in your purchase price and may be collected by the courier upon delivery.

Tracking & Updates

All shipments include tracking. You will receive tracking details via email once your order has been dispatched. Depending on the destination, some couriers may require a signature upon delivery.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 30 days of delivery at love@matriskinonline.com.

  • For damaged goods: send clear photos of the products and packaging.

  • For lost goods: notify us if the courier tracking shows no delivery within the expected timeframe.

We will investigate the issue with the courier and aim to resolve it within 30 days. Refunds or replacements will be issued where applicable.

Packaging & Authenticity

All products are shipped directly from our French manufacturing facilities. Each order is carefully packaged to preserve product quality and authenticity.

Restricted Destinations

While we strive to deliver worldwide, certain destinations may not be serviceable due to courier or customs restrictions. If we cannot ship to your location, you will be notified and refunded in full.

Free Shipping Eligibility

We offer free worldwide shipping on all orders over €100 or the equivalent value in your local currency. The qualifying amount is calculated based on the total value of items in your cart after any discounts have been applied and before taxes or duties. The free shipping option will be automatically applied at checkout when your order meets the required threshold.

Please note that import duties, customs fees, or local taxes (where applicable) are not included and remain the responsibility of the recipient.

Contact

For any shipping-related questions or concerns, please reach out to us at:
📧 love@matriskinonline.com